Orders and Payments

How do I change/cancel an order already placed?

In case you need to modify any information before the order’s dispatch, we ask that you contact us as soon as possible such that we can make the desired change. Orders may be cancelled when expressly stated by the client through one of the contacts from our Customer Care service, such that a suitable solution for both parties is found.

How to place an order in Catandovino?

You may place an order in our Online Store in a very simple process:

1º – Add the desired products to the shopping cart;

2º – Finalize your order by filling in all the required fields;

3º – Make the payment, after it is received in our system your order will be process and dispatched. You will be notified when the order is confirmed and when the order is dispatched.

Obs: Orders made online will not be processed until payment is received.

Which payment methods do you accept?

Our online store supports payments via international Bank Transfer, credit card (PayPal), Amazon Pay. In case you come by to check out our physical store in Azkoitia, you can pay by cash, credit card.

Delivery and Returns

What should I do if my order arrives damaged?

Upon delivery, you should carefully examine your item. If you notice that it is not in perfect conditions, please hand it back to the carrier and clearly state the reason for the return. Please note that online orders will be shipped only after we have successfully confirmed your payment.

 How long do orders take to reach their destination?

An order placed in Catandovino, Nacional usually takes 48-72 hours to be delivered in mainland Spain, about 5 working days for orders sent to Europe and between 5 to 7 days for orders to the rest of the world.